Non-Discrimination Notice
Non-Discrimination Notice
PactRX, LLC complies with applicable federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or source of payment. PactRX does not exclude people or treat them differently because of any of these protected characteristics.
Free Accommodations
PactRX provides, at no cost, aids and services to people with disabilities to communicate effectively with us — including qualified sign language interpreters and written information in other formats such as large print, audio, accessible electronic formats, and other formats.
PactRX also provides, at no cost, language services to people whose primary language is not English — including qualified interpreters and information written in other languages.
How to Request a Service
Contact your Care Guide or the PactRX Privacy Officer at privacy@pactrx.com or (315) 300-1564.
Filing a Grievance
If you believe that PactRX has failed to provide these services or has discriminated in another way, you can file a grievance with the PactRX Privacy Officer:
Privacy Officer, PactRX, LLCprivacy@pactrx.com
(315) 300-1564
You may file a grievance in person, by mail, fax, or email. If you need help filing a grievance, the PactRX Privacy Officer is available to assist you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online: OCR Complaint Portal
- Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F HHH Building, Washington, DC 20201
- Phone: 1-800-368-1019 (TDD 1-800-537-7697)
Complaint forms are available at hhs.gov/ocr.