Patient Health Care Info

Health & Safety Resources

PactRX is committed to your safe and effective use of medications. Use the links below for the information and support our URAC-accredited specialty pharmacy provides to every patient.

• Patient Rights & Responsibilities
• Complaints & Grievances
• Non-Discrimination Notice
• Language Assistance
• Drug Recalls
• Drug Pricing
• Order a Refill

Pharmacist Consultation

You have the right to speak with a pharmacist about any of your medications at any time — no charge, no appointment needed. Call (315) 300-1564 or ask your Care Guide to connect you.

Poison Control

If you suspect a poisoning or overdose, call Poison Control at 1-800-222-1222 immediately. For life-threatening emergencies, call 911.

Safe Medication Disposal

Never flush unused medications or throw them in household trash. The DEA maintains a nationwide locator for take-back sites: DEA Disposal Site Locator. Many pharmacies in New York also accept returned medications for safe disposal.

Drug Interactions & Allergies

Your PactRX pharmacist screens every prescription against your full medication list and allergies before it ships. If you start a new medication, OTC product, or supplement from another source, let us know so we can update your profile.