Language Assistance
Free Language Services
PactRX offers qualified interpreters and translated materials at no cost to patients whose primary language is not English. To request service in your preferred language, contact your Care Guide or call (315) 300-1564.
TTY users: dial 711.
Languages We Support in New York
Based on New York's most commonly spoken languages, we provide interpretation and written materials in the following languages at no charge. If your language is not listed, ask — we will arrange service through a qualified interpreter.
- Spanish / Español
- Chinese / 中文
- Russian / Русский
- Haitian Creole / Kreyòl Ayisyen
- Korean / 한국어
- Bengali / বাংলা
- Italian / Italiano
- Arabic / العربية
- Polish / Polski
- French / Français
- Yiddish / ייִדיש
- Urdu / اُردُو
- Albanian / Shqip
- Hebrew / עברית
- Greek / Ελληνικά
Additional Accommodations
For patients with hearing, vision, or cognitive disabilities, PactRX provides: qualified sign-language interpreters, large-print medication information, audio read-backs, braille on request, and accessible electronic formats. Let us know what you need — there is no charge for these services.